STORE CONDITIONS
Shipping your package
Packages are generally created and shipped within 7 days of receipt of payment. They are shipped via La Poste or Mondial Relay with a tracking number and delivered without signature. Whatever delivery method you choose, we'll send you a link to track your package online.
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Shipping costs include preparation and packaging costs as well as postage. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
Shipping conditions
The prices are calculated according to the dimensions and weight of the package and the country of destination.
They start from € 4.59 for shipment to a relay point and € 5.59 for shipment by Colissimo for France.
They start from € 4.59 for shipment to a relay point and € 9.99 for international Colissimo shipping.
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Delivery will be made by La Poste, or by a carrier that best matches the delivery of your order. Shipments are made within 24 to 48 hours after the preparation of your order by our service.
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During promotional or holiday periods, the canardgeek.com site may face a very large number of requests, which may extend the deadlines for preparing orders.
Delivery is made by direct delivery of the product to the announced recipient or, in the event of absence, to another person authorized by the customer. Any delays do not entitle the buyer to claim damages.
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Please note that all orders are shipped from France.
In addition, for deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country. of receipt of the order
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For reasons of availability, an order can be delivered in several times to the customer (partial shipment). The customer only pays for one delivery. If the customer wishes 2 places of delivery, he places 2 orders, with the associated delivery costs.
Satisfied or refunded
The essential characteristics of the articles are always presented on canardgeek.com in each of the article sheets. The Customer is fully informed that the images, photos and colors of the items for sale may however not correspond to the actual colors under the effect of the Internet browser of the screen used.
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The Customer, if he is not satisfied, has a period of 14 days from the date of shipment to return it and obtain a refund of the sums already paid. This period includes the legal withdrawal period of seven days provided for in articles L121-20 et seq. Of the Consumer Code.
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The legal right of withdrawal and the "satisfied or refunded" guarantee do not apply to articles made according to specific customer requirements or to clearly personalized articles. As well as underwear and objects for adults.
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In order to make a return request, we invite you to send us an e-mail at retour@canardgeek.com.
The item must be returned in new condition, in its original packaging and accompanied by a return slip, to the address indicated on this return slip. Items returned incomplete, damaged, damaged, worn or soiled will not be taken back or exchanged.
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The returned item will be refunded to the customer within a maximum period of 14 days from its receipt by the Canard Geek
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It is up to the customer to keep any proof of return, namely a return by registered parcel or by any other means giving a certain date to its dispatch. The refund will be made by crediting the amount to be refunded to the customer's bank account debited during the transaction, or by a credit note (excluding shipping costs).
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For people living outside mainland France, return orders should be sent by tracked mail to the following address: Hermes Depot - Le Canard Geek, 108 chemin Sainte Hélène, 06560 Valbonne France
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In the event of exercise of the right of withdrawal, Le Canard Geek is required to reimburse the sums paid by the customer, free of charge, with the exception of return costs. Return costs as well as the risks associated with returning the product are in all cases the responsibility of the customer. However, Le Canard Geek will not re-invoice transport costs in the event of an exchange.
Means of payment
- Credit / Debit Cards
- PAYPAL
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Our secure payment
The price of the products is payable in cash on the day of the actual order. Payment is made by bank card bearing the initials CB. With our partner Stripe, the payment of your order is secure until the funds are received in our SHINE account. Your bank card number is therefore directed to the bank's servers, your payment is made directly to a bank in a secure environment without going through the store's server, a guarantee all the more important that your numbers are unknown and encrypted. The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of the said centers, the order will be automatically canceled and the customer notified by e-mail. In addition, the Canard Geek reserves the right to refuse any order from a customer with whom there is a dispute.
We use the Stripe module with SSL
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